Refund Policy

Our Refund Policy

Clear, transparent, and fair refund terms for all BusPark services

Effective Date: 01/06/2026

About This Policy

BusPark offers both free and paid digital services to help users buy and sell passenger vehicles. Paid services currently include Featured Listing, Premium Listing, and Assisted Sales Pro. As these are digital promotional and service-based offerings, refunds are subject to the conditions outlined below.

Basic Listing - FreeFeatured ListingPremium ListingAssisted Sales Pro

Paid Services

Featured Listing

  • Featured Placement
  • Verified Badge
  • Priority Search Ranking
Non-refundable after activation

Premium Listing

  • Homepage Featured
  • Social Media Promotion
  • Pro Listing Badge
  • Priority Support
Non-refundable after activation

Assisted Sales Pro

  • Dedicated Sales Executive
  • Buyer Enquiry Management
  • Active Follow-up
  • Assisted Selling
Non-refundable after activation

Refund Scenarios

Eligible for Refund

  • Duplicate payment made for the same service
  • Payment deducted but service not activated due to verified technical issue
  • Incorrect payment processed because of system error
  • Any other situation approved by BusPark after review

Not Eligible for Refund

  • Listing has already been published or activated
  • Social media promotion has already been completed
  • Assisted Sales services have already started
  • Seller decides to withdraw the vehicle after activation
  • Vehicle is sold through another source after purchasing the service
  • User changes their mind after service activation
  • Listing expires after its validity period
  • User provides incorrect or incomplete information

Refund Process

Step 1

Submit Request

Contact us with your refund request and order details

Step 2

Review & Verification

Our team reviews your request and verifies eligibility

Step 3

Approval

If eligible, your refund request is approved

Step 4

Processing

Refund is processed via original payment method

Processing Timeline

Typically, approved refunds are processed within 7–10 business days. Processing time may vary depending on banking partner and payment gateway.

Chargebacks

Users are encouraged to contact BusPark before initiating a payment dispute or chargeback through their bank or payment provider. Fraudulent or unjustified chargebacks may result in suspension of services, removal of listings, restriction of future purchases, and other appropriate actions permitted by law.

Contact Us

For refund-related questions or requests, please contact us.

Email

info@buspark.in

Website

www.buspark.in

Location

Kerala, India

Summary

  • By purchasing any paid service from BusPark, you acknowledge that you understand the nature of our digital promotional services
  • Refund eligibility is subject to this Refund Policy
  • Most paid services become non-refundable once activated or delivered
  • Success-based commission for Assisted Sales Pro is non-refundable once earned
Built with transparency for the BusPark community